Privacy Policy

As the operators of SetonVPN, we fully understand the importance of personal information to you. We will protect your personal information and privacy security in accordance with laws and regulations. We have established this Privacy Policy and kindly remind you to carefully read and understand it before using SetonVPN and related services in order to make appropriate choices.

SetonVPN always believes in the importance and freedom of privacy, so we are very aware of the importance of managing and protecting your personal information. If you have any questions or concerns, please contact us. Based on changes in our business and operations, we may change our privacy agreement from time to time, and any changes are subject to no prior notice. Unless otherwise specified, each update of the terms shall take effect from the date of publication of the revised terms on the website. I hope you will carefully read this privacy policy when using this service in order to make appropriate choices.

We would like you to know what information (including personal data) we collect regarding your use of our services and/or access to our website; What is the purpose of collecting such information; How do we collect, use, and store such information; May disclose to whom; And how you exercise your rights and access your information, verify its accuracy, correct it, and/or delete it. Similarly, we hope you know what information we will not collect under any circumstances.

Our guiding principle for data collection is to collect data according to the minimum required units. The system we design (and strive to continuously improve) does not contain sensitive data related to customers. Even under duress, we cannot disclose, misuse or abuse data that we do not possess. When you connect to our service, we will not collect your online activity logs, including browsing history, traffic destinations, data content, or DNS queries. We also never store connection logs, which means your IP address, outgoing VPN IP address, connection timestamp, or session duration will not be recorded.

This privacy policy must be read in conjunction with the SetonVPN Service Terms ("Terms"). They together constitute a legally binding agreement between you and the SetonVPN, so please read carefully. Unless otherwise specified, capitalized terms in this privacy policy have the same meanings as those given in the terms and conditions.

The core mission of SetonVPN is to protect the privacy of your information. In order to fulfill this mission, the headquarters and registered business location of SetonVPN are located in Singapore.

Based on your usage of the service, SetonVPN may collect three (3) types of data, as shown below. You can find detailed information about them in specific sections below. If you have just visited our website, please refer to Section 7.

(i) Personal data related to your account submitted ("Personal Data")

Personal data refers to any information that can be used alone or in combination with other data to uniquely identify an individual. The purpose of collecting personal data is to provide you with our services, including preventing fraudulent registration or account hijacking.

(ii) Aggregating Application and VPN Connection Summary Statistics ("Usage Statistics")

Collect the minimum amount of usage statistics to maintain excellent customer support and service quality. Such data does not include information about user browsing and Internet activities, including information when connecting to VPN - we will not collect (and therefore will not use, disclose or store) data queries or user IP addresses about VPN traffic, DNS content or destinations.

(iii) Anonymous application diagnostics, including crash reports ("Application Diagnostic Data") (optional)

Application diagnostic data, including crash reports, availability diagnostics, and VPN connection diagnostics, are anonymous data that cannot be associated with individual users. This feature is similar to the "Send Error Report" option. By default, application diagnostic data is not shared. You must select (for example, through the application's settings menu) to send application diagnostic data to us.

SetonVPN collects personal data you provide by creating or updating an account.

In addition, we also collaborate with trusted partners to simplify login processes, detect fraudulent registrations, and prevent account hijacking. These partners may obtain user IP addresses when IP links are generated, but these addresses are always stored separately from systems unrelated to these purposes; Never be able to connect with any user's online behavior, as no records of such behavior will be collected; For the convenience of users using the product, the storage records generated when the IP is effectively linked will always be permanently deleted after 6 months.

The reason why SetonVPN uses your email address is as follows:

We provide you with access to our services, including password reset or email verification.

Send you updates and announcements.

Communicate with you about your account or reply to your communication.

Send marketing messages, such as content related to discounts, surveys, invitations, and other matters related to SetonVPN that we believe you may be interested in ("marketing emails"). You can choose not to receive marketing emails by following the unsubscribe program described in these emails.

SetonVPN only uses your personal data for the purposes listed in this privacy policy, and we will not sell or rent your personal data to third parties. We collect and process your personal data for the legitimate interests stipulated by applicable laws, and more specifically, to fulfill our contractual obligations towards you (i.e. according to the agreement between you and SetonVPN).

Any personal information related to the SetonVPN account is only controlled by SetonVPN, including storage on systems, servers, and services owned or leased by SetonVPN and its subsidiaries. In limited cases where this data may need to be processed by other relevant entities, it can only be shared for the required time when necessary, for processing purposes only related to the purposes and legitimate interests outlined in this privacy policy, while ensuring that the same data protection standards are always used.

Safety. We have implemented first-class physical, procedural, and technical security measures for our offices and information storage facilities to prevent the loss, misuse, or unauthorized access, disclosure, or modification of your personal data. Although we believe these systems are powerful, it is important to understand that there is no data security measure in the world that can provide completely reliable protection. Therefore, our guiding principle is to collect the least amount of data.

Server and data center. The server is located in a data center with strong security measures. These data centers do not require us to collect or store any traffic data or personal data related to your use of services. If any data center requires us to record such data, we will immediately cease operations with the service provider and seek alternative options.

Keep your personal data. Your personal data (to reiterate, it does not include any sensitive data such as browsing history, DNS queries, or IP addresses related to that information or any other online behavior) will be protected under applicable data protection laws (as long as we obtain your consent or legitimate reasons for holding such data). You can request the deletion of your data by sending a valid deletion request (see Section 11). Please note that if you request the deletion of your personal data, you will no longer be able to use the service.

To learn more about how we protect your privacy and security, please visit the SetonVPN Trust Center.

The agents, contractors, and third-party service providers ("service providers") of SetonVPN may control access to relevant data to assist us in processing payments, managing services, or otherwise assisting us in operating our business. All service providers who may access such data have confidentiality and data processing obligations to ensure the confidentiality of the data, and may not use it for any other purpose except for executing services on behalf of SetonVPN. These obligations include contractual commitments to protect data in accordance with applicable legal requirements, including obligations related to the transfer of personal data from the EU/European Economic Area to third countries.

Service providers can only access the data required for services performed on behalf of SetonVPN, and will not include VPN activity or connection data under any circumstances, as we do not collect such data.

In addition to service providers, if you agree to our sharing or transmission of your personal data (such as marketing consent or optional additional services or features), we may share your personal data.

In order to maintain excellent customer support and service quality, SetonVPN will collect certain information related to your VPN usage, as described below. The data we collect for this purpose is strictly visible to our employees according to the principle of need to know, and may be shared with service providers for the aforementioned purposes, but always kept confidential.

We ensure that statistical data and application diagnostic data never contain any sensitive information, which aligns with our overall commitment to never record browsing history, traffic destinations, data content, IP addresses, or DNS queries.

Our minimum data collection principle for VPN usage statistics means:

We don't know which user has visited a specific website or service before.

We don't know which user connected to the VPN at a specific time or which VPN server IP address they used.

We do not know the original IP address set of any given user's computer.

If anyone attempts to force SetonVPN to publish user information based on any of the above content, we will not be able to provide this information as the data does not exist.

Applications and application versions

We collect information related to the applications and application versions activated by you to use our services. Understanding your current application version enables our support team to address any technical issues you may encounter.

When you use this application, we collect information about whether you successfully established a VPN connection on a specific date (but not at a specific time of the day), to which VPN location (but not the outgoing IP address assigned to you), and from which VPN connection. Country/ISP (but not your source IP address). These minimal pieces of information can help us provide technical support, such as identifying connection issues, providing country specific recommendations on how to best use our services, and enabling SetonVPN engineers to identify and fix network issues.

Total amount of data transmitted (in MB)

We collect information about the total amount of data transmitted by specific users. Although we provide unlimited data transmission, if we find that the traffic pushed by a single user is greater than the sum of thousands of other users, which affects the service quality of other SetonVPN users, we may contact the user for explanation.

In summary, we collect the least amount of usage statistics to maintain our service quality. For example, we may know that our client John connected to our VPN location in New York on Tuesday and transmitted a total of 823 MB of data within 24 hours. It is not possible to uniquely determine John's responsibility for any specific online behavior, as his usage patterns overlap with thousands of other SetonVPN customers who are also connected to the same location on the same day.

Our designed system can completely eliminate the storage of sensitive data. We may know that the user has already used the SetonVPN, but we cannot identify the user individually, and we will never know how they use our services. We adhere to our firm commitment to user privacy and do not have access to any data related to user online activities.

Under the license you choose to join, we will collect anonymous application diagnostic data, including crash reports, availability diagnostics, and VPN connection diagnostics. We use this data in network operation tools to help optimize network speed, and let us identify problems and areas for improvement related to specific applications, VPN servers or Internet service providers (ISPs). The diagnostic data we receive from this application is completely anonymous and cannot be associated with individual users (i.e., we do not store which user sent which data, nor do we store the user's IP address).

If you choose to share this information with SetonVPN (in the settings menu of your account), we will collect the following anonymous application diagnostic data:

Diagnostic information on whether VPN connection attempts have failed and how they have failed.

Speed test data.

Application diagnosis, including crash reports and availability diagnosis, without any personally identifiable information. These are processed anonymously by the following service providers who are bound by confidentiality and other contractual obligations, depending on the platform on which you use the SetonVPN:

Mac: Firebase Crashlytics, owned by Google, Sentry, owned by Function Software, Inc. Please refer to Firebase's privacy and security documentation as well as Sentry's privacy policy.

IOS: Firebase Crashlytics, owned by Google and Apple. Please refer to Apple's privacy policy and Firebase's privacy and security documentation. You can disable Apple's crash reporting in iOS settings as described here.

Browser extension: Google Analytics, owned by Google. Please refer to Google's privacy policy.

After activating any of our applications, the system will ask if you are willing to share application diagnostic data with SetonVPN. You can start or stop sharing this data at any time in the settings menu of the application. On iOS, Apple's crash reporting can be turned off in iOS settings.

For user experience and analysis purposes, SetonVPN uses various analysis services, including those from third-party service providers. These services may use cookies, mobile identifiers, and other data to generate reports and statistics, but cannot access directly identifiable personal information or any personal data provided by users to the SetonVPN.

Cookies and other similar technologies are small text files used to store information about your access to this website on your computer or mobile device ("cookies"). Cookies allow websites to "remember" your actions or preferences over time, allowing us to optimize and improve the user experience of the website by helping us provide certain features such as website login and language settings. As we continuously update and improve our website, the cookies we use may change over time.

When you first visit this website, you will be invited to set your cookie preferences. You can also change these preferences at any time by selecting "Cookie Preferences" from the menu at the bottom of most pages on the website. Alternatively, you can change your cookie preferences from the browser's settings panel. Please note that if you choose to disable cookies, our website may not run as expected.

The cookies set up by SetonVPN allow us to set your language preferences, categorize visitors into marketing channels, and securely display account specific information to you after you log in. Cookies contain user identifiers but do not contain direct personally identifiable information, such as your name or email address, and will not track any activity outside of the SetonVPN domain.

SetonVPN uses cookies from third-party services for basic, functional, and marketing purposes.

The cookies necessary for the normal operation and optimization of a website are called basic cookies. For example, we use PayPal to allow users to make payments through the service. Other basic cookies in use include cookies that allow payment through Forter, Braintree, and Chargebee; The tools that enable us to analyze and improve page performance, including Google Analytics, Google Optimize, Visual Website Optimizer, and Google Tag Manager; Basic cookies cannot be disabled. By using this website, you agree to them.

Cookies that enable us to correctly display or manage elements on a website are called functional cookies. For example, we use Google Fonts to display text correctly. Other functional cookies used include cookies for displaying videos, including YouTube Video and Vzaar; Companies that produce maps, including OpenStreetMap and Google Maps; Technologies used to manage cookies, including Google Ajax and jQuery; A tool for tracking and reporting errors, Sentry; A type used to display avatars, Gravatar; And a Typeform for presenting tests and survey questionnaires. Functional cookies can be disabled.

Cookies used by advertisers to provide advertisements related to your interests are called marketing cookies. For example, we use Google Ads for re marketing to display advertisements to users who have visited our website on third-party websites (including Google). We may display advertisements to such users on Google search results pages or on websites within the Google Display Advertising Network. Other marketing cookies currently in use include cookies from DoubleClick Ad, Facebook Pixel, Facebook social plugins, Google AdServices, Google Syndicate, Microsoft Advertising Remarketing, and PayPal Marketing Solutions. Marketing cookies can be disabled.

Service providers, including Google, use cookies to advertise based on someone's past visits to the website. Any data collected will be used in accordance with our privacy policy and Google's privacy policy. In addition to setting cookie preferences through the browser or the menu at the bottom of our website, users can also choose to stop Google from using cookies by accessing Google Ads and choosing to exit the page. Users can choose to exit Google Analytics by accessing the exit page. Users can choose to exit third-party cookies by accessing the online advertising initiative and choosing to exit the page.

SetonVPN uses device information (including device type, operating system/language or user agent, and mobile identifiers provided by iOS devices) to generate statistical data related to marketing channels and advertising partners that users understand and register for.

Users can disable or reset the mobile identifiers associated with their devices at any time. For instructions, please refer to Apple's page on advertising and privacy on iOS devices.

In order to evaluate and improve the emails and other communications we send, SetonVPN or its service providers may collect data for statistical reporting. For example, we may generate reports to evaluate whether the email has been successfully sent, whether there are any delivery delays, or the number of times the email has been opened.

This website may contain links to external websites, mobile software applications, products or services that are not owned or controlled by SetonVPN, and may be subject to specific terms and conditions. Please note that such third parties may collect your personal information. SetonVPN is not responsible for the privacy practices or content of such external websites. We encourage you to read the terms and conditions, as well as privacy policies, of each third-party service provider related to this website or service.

By using this application or the services provided, you declare and guarantee that:

You are not a resident of China (mainland), Belarus, Iran, Iraq, Oman, Russia, Türkiye, Uganda, the United Arab Emirates, Venezuela, North Korea, Syria, Turkmenistan, Egypt; And your access and use of the application and the services provided are legal.

Link to other mobile applications

Although this mobile application may be linked to other mobile applications, we do not directly or indirectly imply any approval, association, sponsorship, endorsement, or affiliation with any linked mobile applications, unless otherwise specified. We are not responsible for inspecting or evaluating, nor guarantee the content of any products or mobile applications provided by businesses or individuals. We do not assume any responsibility or obligation for the actions, products, services, or content of any other third party. You should carefully review the legal statements and other usage conditions of any mobile application accessed through the link of this mobile application. The risk of connecting to any other off-site mobile application is borne by you.

prohibition of use

SetonVPN is committed to user privacy on a global scale, and our existing practices reflect minimal data collection and ensuring user control over their personal data. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline these practices to EU users in a specific way.

According to GDPR, we collect and process personal data outlined in this privacy policy based on one of the following foundations:

In order to fulfill our contractual obligations, including:

Provide subscribers with the services they request.

Manage subscriptions and process payments related to our services.

Provide customer support.

For the legitimate interests related to our business operations, including:

Improve the quality, reliability, and effectiveness of our services.

Communicate with customers to provide information related to our services and seek feedback.

With the user's consent, they can withdraw at any time.

Rights: When using our services, you have the following rights (subject to certain exceptions or exemptions).

You have the right to access the personal data you hold about yourself.

You have the right to request us to correct any inaccurate or incomplete personal data we hold.

You have the right to request the deletion of your personal data. Please note that such deletion may result in us no longer being able to provide you with our services.

You have the right to request restrictions or opposition to the processing of your personal data.

You have the right to request and receive your personal data in a commonly used format (data portability).

You have the right to withdraw your consent to the basis of processing at any time.

You have the right to file a complaint with the local data protection regulatory agency.

You can contact us as described in Article 16 to exercise the above rights.

You can have a third party act as an authorized agent to submit requests on your behalf. To confirm that the authorized agent has the authority to submit requests on your behalf, they must have a written authorization signed by you, and you must provide us with a copy of the signed authorization. To ensure your privacy and security, we may take further measures to verify your identity.

We will comply with applicable laws and make every effort to promptly process any requests.

According to the Shine the Light Act (California Civil Code Section 1798.83), California residents may request information regarding the disclosure of personal data to third parties for direct marketing purposes. We will not disclose any such data to third parties for direct marketing purposes. Nevertheless, California residents who wish to make a request (once a year for each user) can contact us as described in Article 16.

The following rights (which may be subject to certain exemptions or derogations) shall apply to individuals covered by the California Consumer Privacy Act ("CCPA"):

You have the right to know what personal data we are collecting about you and how to use and share this data.

You have the right to request the deletion of your personal data. Please note that such deletion may result in us no longer being able to provide you with our services.

You have the right to choose not to sell your personal data. However, there is no need to exercise this right as SetonVPN will not sell any data to third parties.

You have the right not to be discriminated against for exercising these rights or other rights stipulated by CCPA.

You have the right to withdraw your consent to the basis of processing at any time.

We do not provide services for children's use, therefore, we will not intentionally collect personal data on individuals under the age of eighteen (18) or under the age of majority within the jurisdiction of their place of residence. Using services. If you are under the age of eighteen (18) or have not reached the legal age of majority in the jurisdiction where you reside or use the service, please provide us with any personal data without the involvement of your parents or legal guardians. As for GDPR, we do not intend to directly provide information society services to children. If we find that the personal data you provide violates applicable privacy laws, we reserve the right to delete it. If you believe that we may have any such information, please contact us as described in Article 16.

We may change our privacy policy from time to time, with or without notice, in accordance with applicable privacy laws and principles. By continuing to use the service and/or accessing this website, you accept our privacy policy.

If you have any questions, concerns, or complaints about our privacy policy, our compliance with applicable laws, or how we handle your information, or if you wish to exercise your privacy rights, please feel free to contact us at the following email address:

saidun@gmail.com

You can also write to saidun@gmail.com Please submit any questions regarding this privacy policy to our Group Data Protection Officer (DPO).

Privacy Policy

Thank you for trusting and using SetonVPN!

Directory

General information

Personal data

How do we protect and retain your personal data

How do we protect your personal data related to service providers

Using statistical data and application diagnostic data

How do we protect and retain information related to emails, real-time chats, and feedback forms

Cookies and third-party analysis

Interaction with third-party products

Declaration and commitment

EU users

Your privacy rights

California Users

Children's use

Changes to this Privacy Policy

How to contact SetonVPN

General information

Personal data

How do we protect and retain your personal data

How do we protect your personal data related to service providers

Using statistical data and application diagnostic data

Connection successful

Summarize using statistical data

Application diagnostic data

Cookies and third-party analysis

What is a cookie?

Disable Cookies

Cookies for SetonVPN

Third party cookies

Device information

Disable or reset mobile identifiers

Email/Communication Analysis